Knowledge Center
The 60-Second Consultant
A minute of shared wisdom
about 360-degree feedback
coaching and leadership
from Timothy Bentley
Assessing Your Organization's People Strength
To make strategic decisions in such diverse areas as marketing, production, compensation, and training, organizations require accurate metrics about the effectiveness of their employees.
They need answers to the following questions:
Are our employees generally good at their jobs?So we know the true state of our human capital.
Are they getting better or worse, year over year?So we understand our trend lines.
Are they all at similar skill levels, or widely variable?So we know whether to focus training efforts on everyone, or on specific groups that need it most.
What are their strongest skills?So we can market our abilities in those areas.
Where do they most need improvement?So we can avoid promoting those areas until skills have improved.
Are high and low skills to be found in specific divisions, locations, or responsibility levels?So we can design skill development that will do the most good at the least cost.
Who are our outstanding all-round employees?So we can recognize and reward them, and leverage their capabilities.
In each of our core competencies, who are the outstanding employees?So we can bring their strengths to bear on our most important areas.
How do our employees view their supervisors?Good employees don't leave organizations, they leave supervisors. So the answer to that question will go a long way to guide improvements in supervisory skill, and stem the outflow of good employees.
So how might you find answers to such crucial questions? Survey your customers? Create a task force? Hire a consultant? Conduct time and motion studies?
None of the above, if you use 360-degree feedback, because answers to every one of those questions are already waiting silently within your feedback projects.
To give this data a voice, and provide valuable strategic information to your executives and directors, and leaders in HR, training, and OD, just generate a group report that aggregates the data from your individual 360-degree feedback results.
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