Knowledge Center
FEEDBACK AND COACHING ARTICLES
The key information you require. Up to date. Vendor-neutral. Successful process design and best practices.
360-DEGREE FEEDBACK
What Is 360-Degree Feedback?
It's a tool that uses the communication power of the Internet to stimulate the growth of individuals and guide organizations in their strategy. In a perfect world we'd all get feedback, and see ourselves as others see us....360-Degree Feedback Overview
In the past half-century, 360-degree feedback has had a growing influence in the development of effective workers and fine leaders. But it is successful only when both the organization and its people have been carefully prepared, and the tool selected carefully....Reefing The Sails for Economic Storms
In the current economic storm, we're hearing that we should "clear the decks", "batten the hatches", and "reef our sails". Those phrases carry a lot of meaning for those of us who work on the people side of organizations. My wife Esther and I were novice sailors....Guidelines For 360-Degree Feedback
For half a century, 360-degree feedback has contributed to the development of fine leaders. Unhappily, it has sometimes been imposed on unready organizations, deployed in a risky manner, and earned a mixed reception. The guidelines below will help you avoid these pitfalls, devise an effective process, and select a good instrument...Where to Start: Questions the 360 Design Team Needs to Ask
A practical list of questions your design team should answer, to be sure they deal with all the nitty gritty details in planning your 360 intervention....Understanding 360-Degree Feedback (Book Excerpt)
360-degree feedback is the most exciting development to enrich human resources, organization development, consulting and coaching. Where these have generally been limited by the perspective of the subject and supervisor, 360-degree feedback broadens the canvas dramatically....Cumulative 360 Data Guides Strategic Planning
HR professionals who harness the aggregate data provided by 360 degree feedback make a valued contribution to the well-being of their organization. This data assists in the strategic management of human assets which, in competitive times, can make the difference between success and failure....American Idol And 360-Degree Feedback Teach Effective Succession Planning
TV's American Idol has a lot to teach us about the value of finding overlooked but talented future leaders. Fortunately, 360-degree feedback is a succession planner's dream come true....Protecting Integrity In Governance With 360-Degree Feedback
Worried about another Enron lurking in your shop? Assess the right people and aggregate the results, to understand organizational behavior and culture....What To Do If You're Worried Whether People Will Respond To 360
Here's why some organizations achieve a 95% response rate for their 360-degree feedback projects, while others languish in the 60s and 70s. Avoid their mistakes, and attract more responders....
360 CASE STUDIES
Hospital Merger Creates New Opportunities to Listen and Learn
The merger of two major hospitals revealed that employees were asking for better development opportunities....VP-HR Discovers Net-based Software
Gold Systems Inc., Boulder, Colorado, undertook to improve its nightmare 360-degree feedback system....Leadership Equals Success: But How Do You Develop The Leaders?
Anthony Saccone, Ph.D., says it's self-evident that leadership development would be nowhere without 360-degree feedback....
LEADERSHIP & LEADERSHIP COACHING
Lessons From Everest Disaster
It was an early May afternoon on Mount Everest, and a score of cold, exhausted climbers were staggering the final few hundred meters toward the crest. Without warning, a powerful storm churned up the slope, engulfing them in violent wind and blinding snow....Navigating The High Tech Kayak: Challenges of Leadership
Executives of youthful high tech firms face extraordinary challenges. Managing the constant changes in their progress is about as relaxing as kayaking between the rocks of a runoff-swollen river....Coaching Puts A Shine On Rough CEO
Senior managers with rough tongues not only demoralize their employees but erode their businesses as well. Sometimes they remain unaware of the damage until it's too late to do anything but pick up the pieces....How To Manage A Takeover Without Losing Your Brains
Danger stalks your organization whenever it acquires an information technology or other knowledge-based company. There's a serious risk you will end up handcuffed to its costly structure, while its valuable brain power leaks away....Even The Boss Can Benefit From Extra Attention
Wouldn't it be great to march right into the boss's office and say exactly what you think about the way he or she is doing the job. Without being disciplined, sidelined, humiliated, or fired....Coaching, Community, and Courage
When a phenomenon like coaching for leaders bursts onto the scene, it attracts plenty of hype because it's very powerful and the workplace certainly needs it. But the mystery of how it actually works has remained largely unexplored....
SURVEYS
Many Kinds of Surveys
360-degree feedback is the most exciting development to enrich human resources, organization development, consulting and coaching. Where these have generally been limited by the perspective of the subject and supervisor, 360-degree feedback broadens the canvas dramatically....How to design surveys that work for you
The creation of an effective survey has 7 acts: Devise an integrated plan, inform stakeholders, write the questionnaire, select responders, run the survey, generate the report, distribute the results....Surveys Answer Your Most Important Questions
What do we need to hear? What are we doing right? What do we need to change? What should we do? How can we grow? Who do we count on?...
