Help with Panoramic Feedback
Get help with questionnaire setup, participant invitations, response tracking, and reporting. If you are completing a feedback questionnaire, we can also help with technical problems using the platform.
Support is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, except holidays.
Describe what you are trying to do and what happened. Include the project name, if you know it, and any error message.
Open the chat widget at the bottom right of the page. You can start a conversation during support hours or leave a message when the team is offline.
For a technical problem, tell us which step you were on and what you saw. You do not need to include your feedback responses to explain the problem.
Questions about your project’s deadline, who is invited, or who receives the report are best directed to the consultant or organization running the project. Their contact details may be in your invitation.
The platform’s on-screen help and manuals cover setup and reporting tasks. For a walkthrough, request personalized online training and tell us which parts of the platform you want to cover.
Our sales team can answer questions about pricing, features, and service options for a new project.
