Comment questions allow responders to provide written feedback in their own words.
These responses add context to ratings and often provide the most detailed and actionable insights.
What is a Comment Question?
A comment question is an open-ended question that allows responders to enter free-text responses.
Unlike rating questions, comment questions:
- Do not use a scale
- Capture qualitative feedback
- Provide examples and explanations
What You Can Do on This Page
In the comment question area, you can:
- Add new comment questions
- Edit existing comment questions
- Remove comment questions
- Position comment questions within your questionnaire
When to Use Comment Questions
Comment questions are typically used to:
- Gather examples of strengths
- Identify areas for improvement
- Provide additional context to ratings
- Capture feedback that may not fit into structured questions
Common Types of Comment Questions
Examples include:
- “What are this person’s key strengths?”
- “What areas could this person improve?”
- “What should this person continue doing?”
These types of questions encourage useful and specific feedback.
Where to Place Comment Questions
Comment questions can be placed:
- At the end of sections
- At the end of the questionnaire
- Alongside specific topics
Placement should feel natural and not interrupt the flow of rating questions.
Tips for Writing Effective Comment Questions
- Use clear and simple wording
- Ask for specific, actionable feedback
- Avoid overly broad or vague questions
- Limit the number of comment questions to avoid fatigue
- Encourage constructive and respectful responses
Managing Comment Questions
When managing comment questions:
- Review wording carefully before launching
- Remove or update questions that are unclear or redundant
- Ensure questions align with your project objectives
Tips for Using Comment Feedback
- Review comments alongside rating data for full context
- Look for patterns across responses
- Use comments to support development discussions
- Be mindful of confidentiality when sharing comments
Related Pages
- Building Your Questionnaire
- Editing Questions
- Organizing Sections and Headings
- Designing Rating Scales
- Previewing the Questionnaire
