If participants are not receiving automated invitation or reminder emails, there are several common causes to review.
Common Reasons Emails May Not Be Received
Emails may not arrive because of:
- Incorrect or misspelled email addresses
- Spam or junk mail filtering
- Corporate email security systems blocking automated emails
- Full mailboxes
- Invalid or inactive email accounts
- Firewall or whitelist restrictions
- Emails being quarantined by the organization’s IT system
- Delays caused by the recipient’s mail server
- Recipients accidentally deleting or overlooking the email
What to Check
If someone reports not receiving an email:
- Confirm the email address is correct on the People List page
- Ask the recipient to check their:
- Spam folder
- Junk folder
- Quarantine folder
- Confirm that the email was actually sent from the Emails section
- Resend the email if necessary
- Ask the recipient’s IT department to whitelist Panoramic Feedback emails and links
- Verify whether the email bounced back
Tips for Preventing Delivery Issues
- Inform your organization’s IT department about incoming emails from Panoramic Feedback, especially for large projects involving a high volume of emails
- Double-check email addresses before launching the project
- Send test emails before sending invitations broadly
- Encourage participants to add assessment emails to their safe sender list
- Closely monitor response rates on the project launch date, as unusually low or no participation may indicate that emails were not successfully delivered
- Monitor bounced-back emails regularly
Important Considerations
- Some corporate email systems aggressively filter automated emails
- Delivery delays can occasionally occur even when emails are successfully sent
- Resending emails too frequently may increase spam filtering risk
- If delivery problems continue, alternative email addresses may be needed
