Sending Reminders

Reminders are used to follow up with responders who have not yet completed their feedback.

In Panoramic Feedback, reminders are sent using automatic emails and are typically scheduled in advance.

How Reminders Work

Reminders are not sent manually.

Instead:

• You configure Responder Reminder emails
• The system automatically sends them to responders who have not yet submitted their responses
• Completed responders do not receive reminders

This ensures that only the appropriate participants are contacted.

What is a Responder Reminder Email?

A Responder Reminder email is an automatic follow-up message sent to responders who have not completed the questionnaire.

It:

• Is sent after the initial invitation (Responder Catalyst)
• Targets only non-responders
• Encourages completion before the deadline

You can schedule multiple reminders throughout your project.

How to Set Up Reminders

To configure reminders:

1. Go to the Email section within your project
2. Open Automatic Emails
3. Create or edit a Responder Reminder email
4. Set the scheduled send date(s)
5. Review the email content
6. Save and activate the email

Once scheduled, reminders will be sent automatically at the specified times.

When to Schedule Reminders

Reminders are typically scheduled:

• A few days after the initial invitation
• At regular intervals during the project
• Shortly before the project deadline

This helps maintain momentum and improve response rates.

Tips for Sending Reminders

• Schedule multiple reminders in advance
• Space reminders appropriately to avoid overwhelming participants
• Use clear and encouraging language
• Include deadline information where applicable
• Monitor response rates and adjust timing if needed

Important Considerations

• Reminders are only sent to responders who have not completed their responses
• Ensure your Responder Catalyst email is scheduled before reminders
• Incorrect or missing email addresses will prevent delivery
• Review all email content before activating

Related Pages

• Sending Invitations
• Emails Overview
• Monitoring Project Progress
• Customizing Email Content